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This policy explains exactly what personal data 789vim collects when you use our platform, how we store it, and what choices you have over it. Access and eligibility depend on your local law and the eligible regions we serve — read through so you know where you stand before you act.
When you open an account with us, we collect the information you provide during registration — your name, contact details and any payment identifiers you link, such as a bKash number, Nagad account reference or Bank Transfer detail. We collect this to operate your account, process transactions and respond to support requests. We do not sell this information to third parties, and we do not share it except where required by law or where you have explicitly consented. Beyond registration, we record session activity — pages visited, actions taken inside the lobby, device type and approximate network region — to keep the platform running properly and to detect unusual access patterns that may indicate unauthorised use. This session data is tied to your account, not sold on. When you deposit or withdraw using a local payment rail such as Upay or Bank Transfer, the payment processor receives only the transaction data it needs to route the funds. We do not store full payment credentials on our servers beyond what your account wallet display requires. Your wallet balance and transaction history remain visible to you inside your account dashboard after login. Retention periods for personal data follow the obligations applicable to eligible regions — we do not keep data longer than those obligations require.
If you link a bKash number to your account, we hold that reference only to match your deposit records. It is not shared with studios or content providers.
Nagad transaction identifiers are passed to the payment processor for routing only. We retain the minimum needed to display your wallet history accurately.
Bank Transfer deposit references are stored against your account transaction log. You can review this log at any time from your account dashboard.
Upay-linked deposit data follows the same retention rules as other local rails — held for the period required by applicable regional obligations, then removed from active records.
This policy covers the data 789vim itself processes — account creation, wallet activity, session records and support communications. It does not extend to third-party services you reach through our platform, and it does not override the separate terms of external payment processors. Understanding the boundary helps you know who to contact when a question arises.
Data generated when you log in, navigate the lobby or adjust account settings falls fully within this policy. That includes your profile fields, stored preferences and access logs tied to your credentials.
Deposits and withdrawal requests made through our wallet are within scope. The payment processor that handles the transfer operates under its own privacy terms — we link to those where relevant.
Game titles from studios such as Pragmatic Play or Microgaming run inside the 789vim environment. Gameplay session data is recorded by us under this policy; the studios do not independently access your personal identifiers.
External sites, social links or services you reach by leaving 789vim are outside this policy's scope. We cannot control what those services collect, and this policy makes no representation about them.
You have real, actionable choices over the data we hold about you. These are not just abstract entitlements — each one corresponds to a step you can take through your account or through our support channel. The account dashboard shows your current profile fields, wallet balance and transaction history; most corrections start right there. If you find a detail that is wrong — a contact number, an email address — you can update it directly in your account settings without contacting support. For records you cannot edit yourself, such as historical transaction entries, raise a request through the support path and we will review it. If you want to understand what data we hold on your account as a whole, you can make a data access request by writing to us at the contact address in the Support section below. We aim to respond within the period required under applicable regional rules. Requests related to account closure and the removal of personal data are handled the same way — raise the request in writing and we will confirm the steps and any retention obligations that apply in your eligible region.
Log in and open the account dashboard. Your profile, wallet history and linked payment references are all visible there. This is the first place to check before raising a formal data request.
Contact detail corrections — email, phone number — can be made directly in account settings. For fields that are locked after verification, submit a correction request through support.
If you want to know precisely what personal data we hold, write to us using the contact path in the Support section. We will confirm what is on file and how long we retain it.
Closure requests are handled through our support channel. We will outline which data is removed immediately and which must be kept under applicable regional retention obligations before confirming the closure.
If your question is specifically about your personal data, a data access request, or a correction that cannot be made from your account dashboard, use one of the contact paths below. For general account help, the same channels apply — identify your query as a privacy or data matter so it reaches the right team without delay.
Send your data query or access request by email. Include your registered account reference so we can locate your records without asking follow-up questions. We respond within the period required under applicable regional rules.
For quicker back-and-forth on a privacy question — such as confirming which data fields we hold or clarifying a retention period — the live chat channel inside your logged-in account is available during support hours.
Before contacting support, check your account dashboard. Transaction records, linked payment references and profile fields are all visible there. Many data questions can be answered directly from that view.
Data handling at 789vim is built around the minimum necessary principle — we collect what we need to operate your account and no more. Cookies used on 789vim are limited to session management and platform performance; we do not use advertising tracking cookies that follow you to external sites. You can review cookie behaviour through your browser's own settings at any time.
Access to your account data is protected by login credentials you control. We do not share account credentials with studios such as Spadegaming or PlayStar — game content is delivered without those providers seeing your personal identifiers.
We use session cookies to keep you logged in and to track which lobby sections load correctly. No cross-site advertising cookies are placed. Your browser settings let you clear or block cookies; doing so may affect how your account session behaves.
We keep personal data only for as long as regional obligations require. Once those periods expire, data is removed from active records. The specific periods applicable to your eligible region are stated in the full policy document linked in your account.
When this policy changes in a material way, we post an updated version at 789vim/privacy-policy/ and note the revision date at the top of the document. Continued use of your account after an update means you have had the opportunity to review the revised terms.
The questions below cover the data and privacy matters we hear most often. If your question is not here, use the support contact paths listed in the section above.
We collect the details you enter at registration — name, contact address and any payment reference you link, such as a bKash or Nagad number. We also record session activity tied to your account login. We do not collect data beyond what your account operation requires.
We hold your local payment reference — such as a bKash number or Nagad identifier — only to match deposits to your account wallet. Full payment credentials are not stored. The payment processor handles the routing under its own security terms.
Start with your account dashboard after login — your profile, wallet history and linked payment references are all visible there. If you need a full record of everything we hold, send a data access request through email or live chat and we will respond within the applicable regional period.
Yes. Contact details such as your email address or phone number can be updated directly in your account settings. For fields locked after identity verification, raise a correction request through our support channel and we will review it and confirm the steps.
No. Game studios supply content to the lobby but do not receive your personal identifiers. Session activity related to gameplay is recorded by us under this policy — studio providers do not independently access your name, contact details or payment references.
When you request account closure through support, we remove personal data from active records as soon as we are able. Some transaction data must be retained for the period required by applicable regional obligations — we will confirm the specifics when your closure request is processed.
Raise the matter through our email or live chat support channel and identify it as a privacy concern. Include your account reference. We will investigate and respond within the period required under applicable regional rules. Availability depends on your local law and eligible region.